• ImportNewbies

US Customs holding my package – what do I do?

Updated: May 16, 2019


Photo Courtesy: aprilbell

When U.S. Customs holds a package or parcel that was sent to you, the reasons that it happen is very similar to any larger scale import cargo. Most of the time your item is illegal, not allowed to enter the country or you need a specific license.

Regardless whether your package is a “gift” or if it’s something you purchased through the internet, as long as it comes from another country, Customs have the authority to open and inspect the package.


Most likely you will receive a letter from Customs with contact information, your best bet is to contact them and figure out whether or not you’re able to get your package.


For small and personal packages like this, you do not need Forwarder, Agent or Customs Brokerage to represent you.


If you are in need of Customs Brokerage assistance, contact our main company, Elleo Global today!


Disclaimer: The information on this website is provided for informational purposes only and does not constitute legal advice. This information is intended, but not promised or guaranteed to be current, complete, or up-to-date and should in no way be taken as an indication of future results. You should not act or rely on any information contained in this website without first seeking the advice of a licensed agent!

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