Many new importers aren’t sure what “Freight Forwarders” are or do and whether if it's important to have one.
To put this in the simplest manner, forwarder is the connection between you and the carrier, broker, trucker, and all other parties involved in your shipment. (Visit Basic Terms page for details on each party).
Some forwarders only sends arrival notices to you and that’s all they’ll do.
Other forwarders does it all, including Customs, drayage and everything in between.
There are many NVOCC company out there, the most important thing is to find someone experienced, who is helpful especially when there are problems.
How to Choose a Freight Forwarding Agent?
There are tens of thousands of active Freight Forwarding companies in the United States.
Choosing the right Freight Forwarder can be difficult, so here are couple of tips to help you determine just that!
1) Are they licensed and bonded? Make sure your freight forwarder provides you with their NVOCC License no. AND their BOND no. if requested. Most Forwarders will have these information on their Arrival Notice.
2) Are they familiar with the commodity that you plan to ship? If you’re planning to ship a vehicle, you want to be sure your Forwarder has the knowledge required to handle vehicle shipping, including loading, special documentation, etc…
3) How easily are they reachable? Do they answer their phones right away? Or do you have to listen to automated voice system for 5 minutes before pressing 0 only to be transferred to the receptionist?
4) Do they have the support network within the areas you plan to ship from and to? Some companies specialize in global shipping, some cross-state and some interstate. Find a Forwarder who has the knowledge of your locations.
If you are in need of Customs Brokerage assistance, contact our main company, Elleo Global today!
Disclaimer: The information on this website is provided for informational purposes only and does not constitute legal advice. This information is intended, but not promised or guaranteed to be current, complete, or up-to-date and should in no way be taken as an indication of future results. You should not act or rely on any information contained in this website without first seeking the advice of a licensed agent!